We offer free shipping on all orders over $20 to most countries. For orders under $20, we charge a flat rate of $3 for shipping.
All orders are generally shipped within 2-5 days. We ship Monday - Friday, excluding weekends and holidays.
Depending on stock availability, we either ship from our warehouse in Houston, Texas or our factory in China. Orders are shipped by United States Postal Service First Class Mail, EMS ePacket, or China Post with tracking information. If you need your order faster, please contact us for shipping rates and arrangement.
|Shipping to Region||Estimated Delivery Time Frame|
|United States and Canada||8 - 20 Days|
|Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom||10 - 20 Days|
|All Other Countries||12 - 35 Days|
If for any reason you are not satisfied with your purchase, Kute Kico accepts return of unused and undamaged merchandise for a refund within 30 days of purchase. To request a return, please email firstname.lastname@example.org for an RMA - Return Merchandise Authorization. Merchandise must be accompanied by your original receipt and RMA number, be in its original packaging, and in pristine condition. We do not accept returns after 30 days. Shipping charges for exchanges and returns are non-refundable. Customer is responsible for return shipping. Refunds generally appear on your credit card statement in one to two billing cycles. If items received are damaged, inform us within 5 days and we will exchange it.
Cancellation request is only accepted within 2 hours of order placement. We want you to receive your order quickly; therefore, we process orders as they come in and we cannot cancel orders most of the time.